- General Provisions
1.1. The administration of the service located on the domain name beloc.co.za offers the use of the technical capabilities of the service to any adult capable citizen, legal entity or individual entrepreneur, regardless of location (hereinafter referred to as the “Customer”), under the terms of this Agreement (hereinafter referred to as “Agreement”).
1.2. Ordering services on the website are actions confirming the Customer’s acceptance of the terms of this Agreement in full (acceptance of the offer).
- Terms and definitions
2.1. The service is a set of technical means, digital products at beloc.co.za, is an aggregator of tourism products (packages) provided by service partners, as well as legal services, transport rental services and others.
2.2. Services – tourist services in accordance with the program (package) selected by the Customer from the options presented on the website. The customer independently determines the characteristics of the services (number of tourists, transport requirements, characteristics of hotels, meals, excursions, guide services, activities included in the tour and other conditions) from those contained on the website. The specified characteristics after payment are made are recorded in a voucher, which is sent to the e-mail specified by the Customer.
Services also include legal services, transport rental services, consulting and others presented on the service, the procedure for their provision is determined individually.
- Use of the service
3.1. The Customer, when starting to use the service, assures the service administration that all actions on the site are performed by the Customer or his authorized person. The service administration is not responsible and does not provide any compensation if the Customer refers to the fact that he did not perform any actions with the functionality of the service.
3.2. The Customer confirms that he is a citizen who has reached the required age to complete such a transaction and has all the necessary permits and consents;
3.3. The service administration, due to the technical features of the site’s functionality, does not determine the age of the Users and is not responsible for cases of use of the service by minors; issues arising in connection with the use of the service by minors must be resolved by their legal representatives (parents, adoptive parents, guardians, trustees).
3.4. By using the Service, the Customer gives consent to the service administration to process the personal data of the Customer and/or persons specified by the Customer for the purposes of provision, including the transfer (including cross-border) of personal data of the Customer and/or persons specified by the Customer for the specified purposes to the partners of the service administration, equally as well as obtaining such information from specified persons for the same purposes.
3.5. The Customer is notified and agrees that the service administration processes his personal data for the purpose of providing services, transfers only those personal data of the Customer and/or persons specified by the Customer that are necessary for this purpose.
3.6. The Customer is hereby notified and agrees that for the purpose of providing the Customer with the functionality of the service, the following information is automatically transmitted: the type of operating system of the Customer’s device, statistics on the use of service functions, history of search queries, parameters of search queries for tourist services, as well as other technical information.
- Services, placing an order
4.1. The list of service services, their composition, content are indicated on the website.
4.2. The customer forms an order based on the options (service packages) presented on the website, selects the dates for the provision of services, transport requirements, characteristics of hotels, meals, excursions, guide services, activities included in the tour and other conditions, according to the service data and (or) suggestions from managers. The specified characteristics are recorded in a voucher, which is sent to the email specified by the Customer.
4.3. Other service services (legal, rental services) are provided at the request of the customer, after sending documents requested by managers necessary for the provision of services.
4.4. The customer agrees to the terms of provision, content and composition of services, their cost, payment procedure and other characteristics specified in the service catalog by clicking the “order” (“book”) button.
4.5. The service administration acts as an aggregator of services; services are provided by service partners. The service administration is not responsible for the result of the services, their quality and compliance with the Customer’s expectations.
- Payment procedure
5.1. The customer undertakes to pay for the services. The procedure for paying for services or their part (segment) can also be indicated in the voucher or agreed with managers after sending an application for the service.
5.2. The cost of services does not include possible commissions from payment providers.
5.3. In the event of a delay in crediting funds for more than 1 (one) business day from the date of fulfillment of payment obligations, the Customer has the right to contact the service administration, providing evidence of the transfer of funds. The issue of enrollment is decided individually depending on the circumstances.
5.4. The service administration does not guarantee the timely crediting of all payments without exception, and is not responsible in cases where untimely crediting occurred for reasons beyond the control of the service administration, in particular as a result of failures in the work of the provider, bank, technical failures on the server, or in the operation of cellular phones. operators, in the supply of electricity, and other similar circumstances that the service administration cannot influence. The service administration does not compensate for any expenses in such cases. If funds are not credited to the account of the service administration due to an error, the obligation to return the funds lies with the provider of the electronic payment system or the bank.
5.5. The service administration has the right to change the cost of services at any time without prior notice to service users. Information about current prices and services is posted on the website. Current orders are executed at prices in effect at the time the order is placed.
5.6. The price at the time of placing the order is final and can only be changed if the booking conditions change, or if the cost of services increases, additional services are ordered/replacement of services with services of a higher cost in accordance with the features provided for in this Agreement, and in other similar cases.
- Voucher
6.1. The service administration provides the Customer with travel services in accordance with the order agreed upon in the voucher.
6.2. A voucher is not issued for legal, consulting services, services for issuing bank cards and other similar services. Services are provided after payment and submission of the necessary documents.
6.3. When choosing services, the customer undertakes to carefully read their content, composition, characteristics and cost. The selected and paid services are recorded in the voucher and are approved and agreed upon by the parties in full without any reservations.
6.4. If there are questions about the characteristics of services, the Customer has the right to send a request to the service administration through the contact forms on the website or through the contacts of the service administration. The service administration responds within 24 hours of receiving the request on weekdays from 9:00 to 18:00 Cape Town time.
6.5. The service administration is not responsible in cases where the Customer has not familiarized himself with the information about the services or has not found out the information that interests the Customer.
6.6. After selecting services, paying for them, the characteristics of services and the dates of their provision are considered approved, any change in the dates of provision of services, the content of the program, or other characteristics of services is made for an additional fee, taking into account the provisions of clause 10.2. of this Agreement and full compensation of expenses of the service administration. If it is impossible to make changes, the service administration has the right to refuse to execute the Agreement.
6.7. The voucher is sent electronically by mail. At the Customer’s request, an agreement (contract) for the provision of tourism services and a voucher can be sent to him in printed form at the postal address specified by the Customer, subject to payment of postage costs by the Customer.
- Features of service provision
7.1. If the Customer enters into an agreement for the provision of services in relation to third parties (a group of tourists, families, including minors and other persons, the list of which is indicated in the voucher), he undertakes to familiarize them with the conditions for the provision of tourist services and is responsible for the actions of these persons. Payment for the order means the agreement of all tourists with the terms of this Agreement.
7.2. The customer undertakes to ensure the availability of valid documents necessary for the provision of services.
7.3. Services are provided by partners of the service; in the event of third parties refusing to provide them due to circumstances beyond the control of the service administration, they can be replaced with other services, unless otherwise agreed by the parties. If it is impossible to provide services or replace them with other services, money for the service not provided (tour segment) is returned to the Customer, taking into account the provisions of clause 10.2. present agreement.
- Obligations of the parties
8.1. The service administration undertakes:
8.1.1. In the event that it is impossible to book a certain type of service within the time frame stated by the Customer, or any changes on the part of service partners or third parties, the service administration undertakes to inform the Customer about other conditions for the provision of services in accordance with Section 9 of this Agreement.
8.1.2. Provide the Customer with information about services upon request.
8.1.3. Inform the Customer about circumstances that may significantly affect the execution of this Agreement within a reasonable time.
8.2. The service administration has the right:
8.2.1. If the Customer fails to fulfill or improperly fulfills the obligations provided for in this Agreement, including obligations to pay, to provide documents necessary for the provision of services, not to provide or suspend the provision of services, change the content, characteristics of the services. In this case, losses incurred by the Customer are not compensated; the Customer bears independent responsibility for timely payment and provision of documents and information.
8.2.2. Refuse to execute this Agreement, suspend or completely terminate the provision of services if the Customer or persons to whom the service is provided at the Customer’s direction violate the rules of conduct, safety precautions, social and ethical standards, including in the case of excessive consumption of alcohol and prohibited substances, committing illegal actions. In this case, the cost of services is not reimbursed.
8.3 The Customer undertakes:
8.3.1 Make all payments in a timely manner and in full in accordance with the terms of this Agreement.
8.3.2. Ensure the availability of valid documents necessary for the provision of services.
8.3.3. Independently familiarize yourself with safety information, rules of stay in the country where services are provided, rules for using equipment in hotels, other rented equipment, equipment, and independently bear responsibility for compliance with these rules.
8.3.4. Arrive on time at the start/end point of the tour (meeting point), including arriving at the flight in advance, taking into account the time required to undergo control and inspection procedures. The service administration is not responsible in case of any delays in flights, delays in passing control procedures or inspection. Check the time and airport of departure 24 hours in advance with the service administration or at the airport help desk, on the airline’s online board posted on the airline’s website. The Customer is responsible for timely arrival independently, regardless of whether air travel is included in the tour or the Customer purchases tickets independently/on recommendation.
8.3.5. Comply with the legislation of the country of temporary residence, respect its political and social structure, customs, traditions, religions of the population, take care of the environment and cultural values. If necessary, comply with the dress code if it applies in the host country or host region.
8.3.6. Observe the rules of personal safety, do not perform actions that may cause harm to life and health (going out to unfamiliar places at night, consuming drinks, substances, food of unknown properties, using transport not provided for in the tour program, conflicts with any third parties and etc.). The Service administration is not responsible for the actions and decisions of the Customer in these cases and has the right to refuse to fulfill this Agreement if these circumstances arise.
8.3.7. The Customer is obliged to independently ensure uninterrupted operation of the Internet connection, equipment and software in order to use the services. The service administration is not responsible for the lack of access to services as a result of disruption of the Internet channel, equipment or software of the Customer.
- Exchange of legally binding messages
9.1. To send legally significant messages, the service administration uses the email address specified by the Customer. The customer is responsible for the validity of the specified address and its functionality. The parties agreed that notification of payment for services, voucher, and legally significant notices are sent to the email address specified by the Customer.
9.2. The Customer undertakes to check the “spam” and “mailing” folders, which may contain any notification from the service administration.
9.3. The obligations of the service administration to properly notify the Customer are considered fulfilled when notifications and other information are sent to the email address specified by the Customer. The parties recognize as sufficient evidence of sending electronic messages to an e-mail address the data of e-mail communication servers.
- Terms of cancellation of services
10.1. The service administration has the right to cancel the order of services and terminate this Agreement if the Customer significantly violates its terms, does not fulfill obligations, or commits actions/inactions that impede the provision of services.
10.2. In case of cancellation of tourist services either at the initiative of the service administration or the Customer, the payment amounts may be withheld. The amount of the withholding amount depends on the cancellation conditions and cancellation rules provided for each specific hotel, the rules for the provision of third-party services, and the conditions of third parties. When canceling other types of services, partners’ policies regarding canceled services apply. Remuneration to the service administration is paid in any case.
10.3. The service administration is not responsible for reimbursement of monetary expenses to the Customer for services already paid if the Customer, during the service at his own discretion, did not use all or part of the ordered services, and does not refund expenses unless the Customer duly notified this in advance by sending a written refusal from specific services within 45 (forty-five) days before the start of services.
10.4. Any changes in the characteristics of services after payment by the Customer and sending a voucher to the Customer and (or) approval of services, including changes in the dates of service provision, program content, and other characteristics are possible only for an additional fee, taking into account the provisions of clause 10.2. of this Agreement and full compensation of expenses of the service administration. If it is impossible to make changes, the service administration has the right to refuse to fulfill the Agreement.
- Responsibility of the parties
11.1. The Parties are released from liability for non-fulfillment or improper fulfillment of obligations if such non-fulfillment or improper fulfillment is a consequence of the occurrence of force majeure circumstances, that is, extraordinary and unpreventable circumstances under the given conditions that the Parties could neither foresee nor prevent by reasonable measures (natural, weather conditions , wars, terrorist acts, political situation, adoption of regulations that affect the ability to fulfill obligations, etc.).
11.2. The customer bears full responsibility for personal safety, health, actions and decisions related to participation in various programs, sports events, including extreme ones, visiting places not included in the program, using unauthorized transport, consuming drinks and food, etc. The service administration is not responsible for such decisions and actions of the Customer.
11.3. In case of delay in payment by the Customer, including for additional services ordered after issuing a voucher, a penalty in the amount of 0.1% of the amount unpaid must be paid on time for each day of delay. In this case, the provision of services may be suspended or canceled at the discretion of the service administration and (or) partners.
11.4. Responsibility for fulfilling obligations related to transport transportation lies with transport companies (airlines), claims, suits for shortcomings associated with transport transportation (including delayed departure and late arrival, non-receipt of luggage, adverse weather conditions, technical breakdowns, accidents and etc.) and improper fulfillment of contractual terms of transportation, are presented directly to transport companies (airlines).
11.5. The service administration is not responsible to the Customer and tourists for:
– actions of consular services, customs, border, immigration and other authorities and bodies (including refusal to issue or untimely issuance of an entry or transit visa, invalid passports and tourist information);
– violation of customs and border procedures, travel and baggage rules, as well as the peculiarities and rules of behavior in the country of temporary stay or causing disturbance to others in a hotel, in public places, on an aircraft or other vehicle, as well as being late for a flight (train, transfer, etc.), loss (theft) of things, valuables, documents, other damage for which third parties are responsible or the tourist is personally liable;
– the Customer’s refusal of part or all of the services included in the tourist services, or expenses for additional services not provided for in the voucher, as well as unauthorized changes to the paid route (trip) or non-compliance with the rules of the route, refusal of transportation on any part of the route;
– actions of third parties resulting in non-performance or improper performance of services; inconsistency of the services provided with the subjective expectations of tourists;
– the tourist is late to the starting point of the tour or to the flight, to the connecting flight due to his fault or due to delay or cancellation of the flight on which air transportation is carried out to the connecting airport;
– failure to provide services due to non-payment or late payment for services;
The customer independently pays all expenses incurred due to the above circumstances.
11.6. The service administration is not responsible for the result of using the service’s services, or for the compliance of the service results with the Customer’s expectations, since this area is beyond the control of the service administration.
11.7. The service administration is not responsible for the Customer’s losses, direct or indirect (including any and all cases of loss of profits, interruption of business activity, loss of business information, or other monetary losses, lost profits, moral damages) associated with the use or inability to use the site.
11.8. The service administration is not responsible for the actions and (or) inactions of partners directly providing services.
11.9. The service administration is not responsible for any decisions of the Customer regarding the use of services. The Customer accepts the granted rights in the form in which they exist, undertakes to become familiar with the functionality of the site (service), the service administration is not responsible for any consequences caused by the fact that the Customer has not read or has not fully read the rules of provision, content and composition services, their cost, other characteristics, did not exercise the right to send a request to the service administration.
11.10. The service administration does not bear any responsibility for damage caused as a result of interaction with advertising posted on the site, links to third-party resources. The customer independently makes the decision to follow the links; the service administration is not responsible for the content of third-party resources.
- Procedure and deadlines for filing a claim. Dispute Settlement
12.1. Claims regarding the quality of services are submitted in writing within 15 (fifteen) calendar days from the date of provision of the tour and are subject to consideration within 15 (fifteen) calendar days from the date of receipt of claims.
12.2. All claims and disputes that may arise between the parties in connection with this Agreement will be resolved by them through negotiations. If disagreements are not resolved, the dispute is subject to consideration in court at the location of the service administration.
- Final provisions
13.1. This Agreement applies for an indefinite period during which the Customer accesses the services.
13.2. The service administration reserves the right to make changes to the text of this Agreement, sections of the site, in particular the service catalog section containing a list of services provided, without special notification to the Customer by publishing a new version, which comes into force from the moment it is posted on the site.
13.3. Appeals are sent to the address: belocru@yandex.ru or to the support chat on Telegram @rashkleo. The service administration responds within 24 hours of receiving the request on weekdays from 9:00 to 18:00 Cape Town time.
- Contacts of service administration
129 Bree St, Central, Cape Town, 8001, South Africa